Xelion is a powerful cloud based unified communications platform designed for businesses that need seamless, reliable and multi-channel communication across voice, messaging, video and customer engagement. As an all device, all location solution, Xelion allows teams to manage every aspect of internal and external communication through one centralised interface, removing the complexity of managing multiple tools.

With a feature rich architecture delivered under a simple, all-inclusive licence, Xelion gives organisations enterprise‑grade telephony, omnichannel contact features, collaboration tools, analytics, and system integrations without the bolt-ons typical of other providers. Every user gets full functionality under a single per user licence.

• Why Businesses Choose Xelion

  • All features included under one licence, no bolt ons, no hidden add ons.
  • Omnichannel communication across voice, video, chat, WhatsApp, SMS and webchat.
  • Deep Microsoft 365 and Teams integration for presence and calendar sync.
  • Advanced contact centre features including wallboards, reporting and queue management.
  • Highly flexible device support, allowing multiple endpoints per user.
  • Future proof platform with ongoing updates and AI enhancements.
  • Hosted on AWS, delivering resilience, uptime and global scale infrastructure.

Future Ready Cloud Telephony for High Performance Teams

Xelion provides a complete cloud PBX environment with robust business telephony features including hunt groups, call queues, overflow routing, personal and group mailboxes, and advanced call control. These traditional telephony functions are fully embedded within the cloud platform, ensuring reliability and flexibility for modern flexible workforces.

The system supports unlimited devices per user, enabling seamless switching between desk phones, DECT Cordless, Analogue Adapters, Door Entry units, softphones, laptops, mobile apps and tablets. Users can also present their business number from any device, thanks to Xelion’s unified fixed‑mobile calling technology.

Xelion’s native apps on Windows, MacOS, iOS and Android mean users always have full telephony and collaboration capability wherever they are working.

Omnichannel Communication, Delivered Through One Platform

Xelion unifies voice, chat, video, WhatsApp, webchat, email and SMS into a single communication interface, giving businesses the ability to engage customers on their preferred channel without switching between systems.

This omnichannel capability makes Xelion a strong contact centre solution for SMEs and mid-market organisations looking to streamline inbound and outbound customer engagement. Real time dashboards, KPIs, queue management and multi-channel tracking are all included as standard.

With WhatsApp and SMS fully integrated under the standard licence, businesses can expand their digital customer service channels without the cost and complexity of dedicated contact centre software.

Microsoft 365, Teams and CRM Integration

Xelion offers deep integration with Microsoft 365, synchronising Outlook calendars, availability, and contacts directly into the platform. This allows users to update their status automatically, reducing unnecessary interruptions and improving internal communication.

The platform also integrates with Microsoft Teams, providing presence and call handling capability, depending on licensing.

With more than 100 integrations available, including CRM and ERP systems, Xelion helps businesses streamline workflows, centralise customer contact data and reduce application sprawl. APIs enable further customisation and deep integration into existing business systems.

Analytics, Reporting and Real Time Visibility

Xelion includes advanced reporting features such as scheduled reporting, call statistics, and call recordings, enabling businesses to analyse performance efficiently. Reports can be generated automatically at set intervals, keeping teams informed without manual effort.

Real time wallboards present KPIs like call queue lengths, agent performance, and service level metrics, helping teams remain agile and informed throughout the day.

Centralised desktop analytics also provide insights into user availability, call logs, instant messaging and call recordings, giving managers complete visibility across the communication environment.

AI‑Driven Productivity and Enhanced Security

Xelion’s latest release includes in‑platform AI features such as automated call transcription, stereo separated audio streams for multi speaker accuracy, and an API powered GPT helper that allows partners to build integrations using natural language queries. These capabilities streamline post‑call processing and support integration projects.

Security enhancements include encrypted SIP signalling between Xelion servers and devices, improved mobile app call quality and a secure, AWS hosted cloud infrastructure with 24×7 monitoring.