We’re proud to welcome Paul Bullen & Co Solicitors as a new Fusion Unified customer, choosing to partner with us after moving away from their previous telecom’s provider. As a respected legal practice known for exceptional client service, they recognised that although they migrated to a cloud solution five years ago, technology has advanced significantly since then, and their existing setup no longer delivered the flexibility, control, or efficiency they needed.
During our discovery process, several key priorities quickly became clear:
✅ Integrated call recording for compliance, quality assurance, and training
✅ AI‑powered transcription built directly into their call‑recording functionality, giving their support team accurate automated notes and reducing administrative workload
✅ A streamlined mobile and desktop app, delivering a consistent and intuitive communication experience across all devices, enabling partners to work seamlessly on a hybrid basis whenever needed
✅ Pre‑organised scheduling for bank holidays, office closures and out‑of‑hours routing, ensuring smooth, reliable client communication all year round
✅ An in‑built emergency alert button, enabling staff to escalate urgent situations instantly
✅ An admin portal empowering key team members to make real‑time changes without waiting days for support responses, something they had experienced repeatedly with their previous provider
In addition to upgrading their cloud telephony, Paul Bullen & Co also required a more robust high‑speed broadband solution to support their day‑to‑day operations, particularly with the increased demands of conveyancing work and the need for reliable modern equipment. To address this, we delivered a 1Gb FTTP high‑speed broadband service, supported with TP‑Link PoE Switches and a new TP‑Link FTTP Router, ensuring fast, stable connectivity across the entire practice.
To bring all of this together, we implemented Webex for Gamma, which launched on 1st October 2025, which combines Gamma’s dependable, feature‑rich telephony with Cisco’s industry‑leading collaboration technology, giving Paul Bullen & Co a powerful, modern communication environment backed by two of the most trusted brands in the sector.
What stood out most was their proactive approach to improvement. Paul Bullen & Co weren’t just replacing outdated systems — they were investing in better capability, better efficiency and a markedly better experience for their team and clients.
We’re delighted they chose Fusion Unified to support this next stage in their digital transformation. Their commitment to continuous improvement reflects exactly the type of partnership we strive for, enabling us to deliver secure, scalable, and intuitive solutions that genuinely enhance daily operations.
Thank you, Paul Bullen & Co Solicitors, for trusting Fusion Unified to deliver a solution that meets your needs and supports your mission.
If your organisation moved to the cloud several years ago, now may be the perfect time to re‑evaluate what’s possible. Technology has moved on, and the benefits can be substantial.
Thinking about upgrading your communications or IT infrastructure? Let’s talk. Fusion Unified delivers future-ready solutions for IP telephony, Broadband/Ethernet, Mobile Connectivity, WiFi Solutions, Cybersecurity and Managed IT, designed to keep your business connected, agile, and efficient. Our scalable technology ensures you stay ahead in a fast-changing digital landscape.