A highly respected servicing and body shop specialist, Mike Wilson Motors has been a trusted name in Killinghall, Harrogate for around 40 years. John Ellis began his journey with the business as a 16-year-old apprentice, taking ownership a decade later, and has now been serving customers to the highest standards for nearly 30 years. His commitment to quality, honesty and customer care continues to shape the business today.
During our deep dive into their communication and operational requirements with John Ellis, several key priorities quickly became clear on John’s wish list, all focused on enhancing efficiency, modernising communication and improving customer experience.
✅ Call recording and transcription
Supports traceability and staff development, ensuring consistent, high quality customer service.
✅ Mobile app integration
Allows John Ellis to make and receive calls whilst away from the business, maintaining responsiveness wherever he is.
✅ Detailed call reporting and analytics
Provides visibility of their busiest periods, helping the team plan more effectively and improve response times.
✅ Individual extensions for each team member
Gives every member of staff a direct line, speeding up customer handling and improving accountability.
✅ Intelligent call queueing
Customers retain their place in the queue even if they end the call mid-wait, creating a smoother, more reassuring experience.
✅ Voicemail to email delivery
Ensures the team stays informed, during business hours and also allows John to access customer messages even when the business is closed.
To unify all these enhancements, we deployed Webex for Gamma, bringing together Gamma’s resilient telephony capabilities with Cisco’s collaboration technology. This gives Mike Wilson Motors a communication environment that is streamlined, intuitive and built to support both current needs and future growth.
To support the increased digital demands across their office and workshop environment, we also strengthened their network infrastructure with a set of reliable, high performance upgrades:
✅ High speed broadband service
Ensures fast, consistent and stable connectivity throughout the site.
✅ CAT6 network cabling
Delivers improved reliability and bandwidth for modern equipment.
✅ TP-Link Wi‑Fi Access Points
Provides strong, even wireless coverage across their office and workshop areas.
✅ TP-Link PoE Switch
Supplies power and data to their new access points cleanly and efficiently.
✅ TP-Link Router
Forms a robust foundation for secure, high speed internet access.
Whether you want to unlock the power of cloud telephony, improve your broadband speeds, strengthen your WiFi or modernise your entire network, Fusion Unified is ready to deliver the difference.
#FusionUnified #WelcomeToFusionUnified #MikeWilsonMotors #HarrogateBusiness #AutomotiveIndustry #GarageServices #CustomerExperience #DigitalTransformation #UnifiedCommunications #WebexForGamma #CloudTelephony #BusinessTechnology #SmallBusinessSupport #VehicleServicing #CarRepairs #Bodyshop #MOTTesting #BusinessGrowth #ClientSuccess #TechThatWorks