We’re proud to announce that East Specialist Inclusive Learning Centre (East SILC) chose Fusion Unified for their new IP telephony solution – Webex for Gamma.
East SILC is an incredible school community and one of the largest providers of specialist educational support in the North of England. Their mission to deliver “exceptional education for exceptional lives” reflects a deep commitment to ensuring every child and young person receives the support they need to unlock their potential.
When East SILC approached us, their Wishlist was clear:
✅ A fully integrated solution with call recording for compliance and training
✅ A management portal for their Network Manager to make changes and access calls from cradle to grave
✅ A dedicated line for every extension to ensure staff can respond quickly in any situation
✅ Call queues and analytics – unusual for schools, but vital for a specialist inclusive learning centre
✅ An integrated app for PC, laptop, and mobile to keep key personnel connected across multiple sites
✅ And most importantly, AI transcription for every call, saving valuable time and improving efficiency
Having successfully moved their business mobiles to Fusion Unified in 2024 and mid 2025, East SILC trusted us again to deliver.
In early December 2025, they asked if we could proceed with the installation a new 75 Extension Webex for Gamma solution over the Christmas break.
Our team configured and installed the 75 extension system with new Cisco 9800 series handsets across four learning centres in Leeds on December 22nd and 23rd, and scheduled the porting to complete in time for today’s reopening 5th January 2026.
At 8 AM this morning, the ports concluded as planned – East SILC now has their new Webex for Gamma solution fully operational.
Thank you, East SILC, for trusting Fusion Unified to deliver a solution that meets your needs and supports your mission.
Thinking about upgrading your communications or IT infrastructure? Let’s talk. Fusion Unified delivers future-ready solutions for IP telephony, mobile connectivity, broadband, and managed IT, designed to keep your business connected, agile, and efficient. Our scalable technology ensures you stay ahead in a fast-changing digital landscape.
#WebexforGamma #CallRecording #AICallTranscription #FusionUnified #HostedTelephony #IPTelephony #VoIP #MobileBusiness #TelecomSolutions #SeamlessConnectivity